Tag Archives: corporate values

XVII – Coming to your computer soon: communicating new corporate values

Posted on 20.01.2010 by Christine| Leave a comment

When we launched our new corporate values, I, a communication professional working for an international reinsurance company, was told that four new core values had been defined and were now to be communicated to the entire staff. “Come up with an internal communication concept. Make a plan. Show us some ideas for implementation,” I was instructed. So I went to work following a structured communication approach and presented my internal communication concept to the Executive Team. The actual launch included a pop-up window with a brief video which would appear on the day we launched the new corporate values to the entire staff (worldwide) by appearing on everyone’s screen first thing in the morning when they turned on their computers. I must say that our IT department was not amused; at all. In the end I managed to convince them of the one-off action and positive (communication) impact this would have.

NOT the old company video

The next step in terms of the pop-up video was ‘how the hell can we produce such a thing?’, a video that wasn’t too big for every user to watch on their own PC. Great communication idea, yep. I called Steve from Solutionpark because I didn’t know who else to ask and also because I figured that he must know how to do it, of course within a reasonable budget and timeframe.

Halleluia, thank you Steve, our external streaming provider could send us a team consisting of a cameraman and a sound technician and would format the video for PC use. Immediately I started writing a script and committing the necessary resources. After very little rehearsal I must say, our CEO and designated participants explained the new corporate values and their signification as well as what they meant to them on tape. The statements were recorded one after the other and we went from one floor to the next for the various takes.

Ready in no time

In only half a day, the planed scenes where on tape and the raw material ready to be cut. When I sat down with the multimedia producer from Solutionpark, we assembled the new 2.5-minute corporate values video within a record two hours. It’s really amazing how fast this can be done.

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Posted in corporate communication, employee relations, internal communication, marketing communication, strategic communication

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XV – Having a Strategy Day?

Posted on 05.01.2010 by Christine| Leave a comment

Want to communicate your business strategy to the lines of business responsibles, market leaders and those in charge of support functions? Taking either a top-down or bottom-up approach, it often falls to the communicators to spread the news. This can be comfortable or uncomfortable, depending on the content of 1-to-3-to-5-year plans to be presented and discussed.

Combining strategy and communication

At the yearly gathering of all lines of business heads, local office representatives and chiefs of support functions, everyone wants to be heard and seen. Trying to juggle everybody’s priorities and demands as a communication professional isn’t always easy. “Yes, your strategic input is valuable too.” “We should formulate some specific communication measures.” “But how will we communicate that to your clients? I’ll be glad to help pull some ideas together and write up a communication plan, you know,” I’d hear myself say.

No loose ends – wrapping up the day’s content

To keep track of all that is communicated on such a highly intense and fully packed day, we decided to record the presentation sessions as webcasts and send a link to all participants thereafter. This way, they could review the discussions leading up to the decisions taken and recap the day’s content. What was my role as a communication professional? I made sure that the internal technical set-up was ready, the recording was handled by Solutionpark and the link sent to participants the following day.

From a communication perspective I like to structure content, categorize it and create user-friendly download sections in my webcasts. This way, the viewer can easily navigate through the various subjects, especially if there are a number of different aspects or speakers involved. Explaining your company’s strategy, the ‘Whys and Why Nots’ is a valuable experience, and I find, an emotional topic that deserves to be documented on video.

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Posted in corporate communication, internal communication, shareholder communication, strategic communication

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XIV – Beloved briefing

Posted on 16.12.2009 by Christine| Leave a comment

I know, nobody likes to do them, but sometimes it is simply more than pure necessity; our beloved briefings. We find them tedious and a waste of paper and time, tough it’s only fair to our suppliers and business partners to say in writing what we want and how we see things. And it’s always a good exercise for ourselves as communication specialists to bring to mind where we are currently standing. This includes our situational analysis, our expectations, our thoughts, our guidelines, our self-perception of an organization. There is a reason why companies have a (documented) corporate identity, a corporate philosophy, corporate values, a vision and mission statement and even a code of conduct.

Clarity is key

I want to be clear on what direction we are heading in, my business partners and I, together as a team, and, I want to get the go-ahead from top management in advance of making my suppliers run around like headless chickens, just because I was incapable of giving accurate and comprehensible instructions. Here is the deal.

What should go into a good and comprehensive briefing:

  1. Situational analysis
  2. Goal
  3. Target audience
  4. Key messages
  5. Company image and perception, CI/CD, corporate values, style, language
  6. Implementation (tools, channels, resources, content, structure)
  7. Expectations
  8. Timeline
  9. Budget

10.  Extras (e.g previous examples, additional items etc.)

Too much? Not enough? Well, the more detail and clarity the better. Your external providers will be thankful. Give it a try. It’s worth it. You will be able to use the framework and structure of your briefing over and over again, adapt and update it. Good luck!

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Posted in corporate communication, internal communication, strategic communication

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