Tag Archives: microphone

XXV – A communication professional’s ‘secret’ webcast checklist

When you are working in a communication department, say of a publicly-traded multinational company, you are apt to be confronted with organizing a webcast at some point. And just maybe you feel a bit confused, overwhelmed, annoyed or whatever the emotion might be. Then it’s time for a pat on the back, a brief motivational talk and a little help from the expert: I herewith offer you my personal, fully-fledged communication-webcast checklist/questionnaire:

  • Select a suitable time and place; not early Monday morning or late Friday afternoon, not at 7 am or 4 pm, if you have an audience, give them time to arrive and find a seat before starting your event, inform all participants that there will be a webcast today and that the entire session will be recorded.
  • Find a location that is congenial for setting up electronic equipment, that is accessible via elevator or has a back entrance – nobody wants to carry heavy boxes of equipment up numerous flights of stairs.
  • When will the external streaming provider (e.g. Solutionpark) come by to set up the equipment? Is the room / auditorium / facility unlocked e.g. the evening before the event? What type of security access is necessary? Who has the key?
  • Have at least 2 tables and a couple chairs ready for your external streaming provider to set up their equipment. Where will their place be (in the back of the room, on the side)? Is there space for the camera tripod? Any pillars in the way? Or other obstacles?
  • Make sure there is a very good, reliable and strong power line as well as Internet access for live webcasts via satellite.
  • Do you have adapters for foreign speakers? Not all countries use the same electrical plugs. Make sure you have the necessary adapters available.
  • Is there enough lighting? Or are extra spotlights necessary?
  • Are a laptop and beamer already installed? Who knows how to operate the system?
  • What about electronic blinds to darken the room?
  • Microphones, microphones, microphones, have more than extra ones, test them, make sure the battery won’t die on you during the event. How are them mounted? What range do they have? Remember, if the speakers aren’t talking into the microphone, what they are saying will not be recorded.
  • Make sure the podium or stage is not slippery in any way. You don’t want your speakers crashing down and breaking a leg, right?
  • Is there a bottle of water for the speaker on the speaker’s desk? And a nice glass. Please no paper or plastic cups. That really looks cheap in a video.
  • Tell your speakers to bring or send their slide presentations as power point files, electronically, be it on their laptops or on a USB key or CD-ROM. Whatever they are bringing has to be compatible with the equipment onsite. Otherwise it won’t work.
  • Will the speakers be using a laser pointer, remote control or other such device? Please test it in advance, not 5 minutes before you start.
  • Make sure that your speakers get presentation training or media training and that they remove all key, coins etc from their pockets. There is nothing more annoying than a speaker rattling the stuff in his pockets.
  • Will you have simultaneous translators? What language will be recorded on the webcast?
  • How long will the webcast be? 10 minutes, over the course of 3 days? That makes a big difference for the encoding later on. So when you are briefing your external streaming provider (e.g. Solutionpark), don’t forget to tell them what time span you are planning on recording.
  • Are there any legal ramifications? Does your external streaming provider (e.g. Solutionpark) need to sign a confidentiality agreement?
  • Who is the responsible contact person onsite????

And finally

  • Who will upload the link to the (company) website?

I think this should be a good starting point…….

X – A typical day at the office – communication in action

On a typical day, when a publicly-traded company published their quarterly financial results, it all begins at 7 am with sending out the official press release and financial results presentation to the media, analysts and investors as well as publishing it all on the company website. An E-mail is sent out to all employees informing on the news while the internal communication specialist and internal services people get the auditorium ready for the upcoming employee information event.

Pulling it all together

The IT person responsible for helping with the webcast and the two streaming engineers from Solutionpark arrive and set up 2-3 cameras, hook up laptops and lay the necessary cables. I check the lighting and the sound (microphones) and upload the employee presentation onto the laptop next to the speaker’s desk. By 8 am staff piles into the auditorium – once again filled to the very last seat – and eagerly awaits the Executives Team’s explanations of the quarterly financial results. The session will be recorded including the slides and Q&A and is published on the intranet an hour following the staff event as a Video on Demand.DSC_0055

By 9 o’clock the Executive Team moves on to the boardroom where the investor call will be held shortly. The scripts are ready and so are the head of investor relations and the streaming engineers who will ensure that the slides are synchronized with the speeches from the CEO and CFO. This investor call will be broadcast live, i.e for everyone to see who logs on (and registers) on the company website. While the live webcast is in full swing in the boardroom, the auditorium is once again remodeled and set up for the onsite press conference.

Moving forward through the day

I remember the poor guys from the internal services department well who had to lug hundreds of chairs, shove around tables and prepare the information booth for the awaited financial analysts and business journalists. As employees, we were not allowed to participate in the press conferences, though we’d sneak through the hallway and try to get a glimpse of who had come. Are there photographers present? Has a journalist from a prestigious financial paper arrived? Have the analysts dressed in their sleek designer outfits again?

By noon, the show is over, the employee webcast published on the intranet, the investor webcast marked for download on the Internet, journalists’ and analysts’ questions answered. Oh well, just a typical day at the office.