The Annual General Meeting (AGM) is always a highlight in a company’s yearly event calendar. So much preparation, so many things to think about, so much budget spent for a single half day. Nevertheless, it’s an important event for internal and external audiences such as the Executive and Board members, the legal department, investor relations, all shareholders and investors. Often the communications department is involved as well as an event agency, simultaneous translators and a streaming company in charge of the videotaping and broadcasting.
Keeping track of your target audiences
Leading up to the ‘big day’ I remember many arguments and discussions about all kinds of internal and external communication issues including ‘Shall we show it to employees?’, ‘Why should we show it to employees?’ ‘Do we put in on the Internet or not?’, ‘Does the public need to know?’ etc. The Annual General Meeting is THE event a company holds for its shareholders and includes the entire senior management and executive staff as well as the organization’s Board members. Employees and the general public sometimes get forgotten in the process. I find it just as relevant and significant to keep them in the loop of a company’s developments. And that is a communication departments job! So I can only plead for you to take on the responsibility, get a streaming provider such as Solutionpark on board, and get moving.
Employees first!
We webcast the Annual General Meeting on the intranet for all employees to see, i.e. for those who aren’t shareholders and for those who are but decided not to attend the AGM in person. It’s simple transparent information policy to keep everyone up-to-date and not to exclude internal resources whoever and wherever they may be. Besides, it’s a legal requirement to keep a copy of the recording anyway, so why not produce it as a webcast and put it on the web.
I find this a good example of using multimedia tools to create more transparency and inclusiveness. Don’t we hear too often: ‘Why wasn’t I informed?’, ‘How come I didn’t hear about this or that?’ The whole purpose of putting videos on the Internet is to reach a broad audience and make an event available to everyone. All of your shareholders and employees will be grateful to you.
In communication we talk about two-way communication, sender and receiver, interactive and dialogue, viral and e-communication, as well as integrated communication plans and concepts. With webcasts, I am sending out very specific information, portioned into digestible news blocks or categories on average to a very broad audience. Therefore my role was to brief and coach the CEO and Executive Team members as to their performance in front of the camera as well as the messages we wanted them to bring across to employees, clients, shareholders etc. I made sure any scripts and presentation print-outs were available, the microphones working, the speakers desk set up and any and Q&As prepared. Often times during an employee information event, I’d sit in the front row close to the speaker’s desk, just in case something went wrong. From there I also had eye contact with the cameraman recording the webcast who could give me hand signs should any technical issues arise.
Keep your communication bits relevant, significant and to the point. It all depends on how it is delivered. You have surely heard that a million times, but take note, with webcast this holds true even more.