Tag Archives: video

XII – Three criteria, one channel

I want to do a video, sure, cool thing, but what and who and where and how? And what for, for heaven sakes? As a communication professional I have been taught to think in structured, linear processes, in concepts and with project management as a guiding principle of my doings. On a side note: It’s not as creative as one might imagine. So, simply follow the basic steps of analysis and definition, implementation and evaluation. Super. By the way, I still believe in that method. So I’ve learned to ask the right questions, coach my counterparts and advise them on what I believe to be a valuable and successful communication path.

Here are the three most important criteria for producing a webcast:

  1. We want to reach a broad audience that goes beyond our immediate target audience
  2. We want people to be able to view the webcast independent of geographic location and time zone
  3. We want to use a video for bringing our communication messages across

Reaching out to a broader audience

Even though you have a specific target audience in mind, you automatically reach a much broader group of people including potential clients, interested investors and future employees that might be surfing your website. Exposure is imminent when placed on the landing page of your company website. You never know who will be attracted to your CEO’s video message, your product line responsibles’ statement, your market managers’ proposition or your business experts’ insights. Therefore it’s wise to draft your message carefully, take the time to prepare your script, select an appropriate location for the shooting and get your webmaster or web content editor on board early on. It’s important to place your video on a site that is easily accessible and quick to find – not buried in a corner of your website.

Giving your company a face on your website

Let your speaker do some media/camera training, with our without a teleprompter and discuss your expectations with your external provider – video, multimedia or web TV producer and streaming engineer. Your communication agency or Solutionpark can help you scout the location, draft the story board, write the script and organize the props. Be it as part of a full fledged integrated communications campaign or a single communication activity, it’s so easy to have so much exposure with only one small video.

VII – Before the camera starts rolling

When you are working with external providers I find it most helpful to get to know them personally. It makes life much easier in the long run. At the beginning I invested a couple hours to travel across town with one of the company’s IT professional in tow, to get to know the streaming guys at Solutionpark. This was a number of years ago. And they were not as I expected. No weird IT geeks sitting in a corner glued to their PC screens. They welcomed us with open arms and couldn’t wait to show us around. Solutionpark equipmentThe place was full of interesting equipment they had built into mobile trolleys themselves as they explained how they’d go on location and record, encode and stream a company’s investor presentation, press conference or other live event onto the web. So how would this work for us? Basically we wanted to replace the old way of recording a staff event on VHS cassettes (!) which would be copied manually and then sent by mail to the various offices around the world. How endlessly tedious and time-consuming!

The technical side of it all

IMG_1520The good thing was that our streaming provider has their own encoding center where all the equipment is permanently installed on site. This means that they are always ready with many encoders and backup devices available, a redundant and reliable Internet upstream, optimized connectivity to Akamai (a Content Distribution Network) for live streaming and access to any European satellite for live webcasts. All recordings are done in broadcast quality. This set-up has proven to be flexible, reliable and cost-efficient and a number of times I’d call to say we’re having an event on short notice. They bring everything, i.e. usually two people, a streaming engineer and a web TV producer, and the full equipment. All I had to do is get the speakers and audience organized and off we went. Following the recording, I’d receive a link which we then placed on the respective company webpage. That’s it.

 

Before you get started, here are some things you should clarify in advance:

  • When and where do you want to record your video?
  • At what time do you want to publish your video and to whom?
  • How big will the video file be?
  • How long do you intend to record?
  • How time-critical is your event?
  • Will the webcast be done live or on demand?
  • Does your organization have a strong enough pipeline and bandwidth for uploading and playing videos?
  • How many people will be watching simultaneously?
  • Can you bypass your firewall, proxy and are there IT security issues with your local IT department?
  • Do you have electrical power and a phone line available onsite?

Once you have checked out the technicalities, you are set to go. Your external partner can surely help you in finding out some of the points. These usually just have to be ticked off the first time you webcast an event. Assuming you will conduct your future events in the same location, the set up will already have been established. From then on, you can lean back and enjoy the event.

III – Talking from a communicator’s perspective

As a busy communications professional you surely have a lot on your plate and don’t want to be bothered by yet another communications tool. I know how that feels, believe me. But, and there is a big BUT, I was able to set up an easy process that became so automatic that I didn’t even have to think twice about it. So why not opt for something that will make your life so much easier?

Building my own webcast teamPicture 14

Step by step I convinced our IT guys, asked the men and women from the internal services/facility department to help me with our employee information events and listened to the streaming and video specialists from Solutionpark as they tried to explain what they needed from our side. It’s always good to listen to your external partners, especially if they are so helpful and reliable. Honestly, it all developed into a great collaboration and team work all together. We learned from each other and with increasing experience everyone fell into their role and knew exactly what to do. All the while I expanded my famous binder listing contacts and processes for the various scenarios, adding new possibilities of application as we went along. I will be sharing those insights with you as we go along. I also used my network of company contacts in all the local offices around the world to keep them informed and involved in our webcast developments. It became a ritual of sending out the e-mail announcing the next webcast and receiving people’s comments on how they were looking forward to watching it.

P1040178I truly enjoyed working with ‘my personal webcast team’ and we all shared in the success of making ithappen every time no matter what. Despite a little adrenalin rush before the start of every recording or even the live transmission, I was always excited to work with the team and have the people from Solutionpark come by with all their sophisticated equipment. Actually, that was the best part of it all. Who doesn’t like new gadgets, ha?! It seemed as though they brought a new piece of hardware every time. They use some really cool stuff. Plus, the technological advances simply make it easier to get the job done.

I – Webcast – why me? Introduction to an indispensible communications tool

First of all I would like to set the stage for introducing a piece of sophisticated technology to you. As a great fan and believer of streaming products, I want to start by explaining some basics and getting a couple facts and possible misconceptions straight. To tell you the truth, I was pretty confused at the beginning myself. So here we go.

IMG_1540What is a webcast?

A webcast is a video and/or presentation that is produced and published on the Internet using so-called streaming technology. The webcast is either done ‘live’ or ‘on demand.’ Webcasting is a type of “broadcasting” over the Internet. It can be shown on an Inter-, intra or extranet. Webcasts use streaming technology to publish content on an Internet page and distribute it to many listeners and/or viewers simultaneously. There are many possibilities for using webcasts as I learned working with Solutionpark over the years.

How are webcasts used?

Webcasts are typically used for investor relations presentations to the financial community, for the transmission of annual general meetings to shareholders and the public, for recording employee events and presentations for the intranet, for broadcasting medical conferences and offering further education to doctors and scientists. These are just a couple of examples.

Who (typically) organizes the webcasts?

Mostly, investor relations and corporate communications responsibles are assigned the task of planning and organizing webcasts. Event managers, media relations people, internal communications specialists or other communication professionals might also be in charge of producing a webcast.

Why is it an indispensible communications tool? pic6

Once you start working with webcasts, you won’t want to go back to some of the traditional, time- and cost consuming communications tools. The preparation and production is quick, the feedback is immediate. You are flexible and fast. It’s independent of time and location, can be watched by audiences around the globe where and whenever they want to: the perfect tool for businesses on the move. I love it. And who doesn’t like moving pictures these days?!